Home Delivery Network (HDNL or HELL!) deliveries
Ok this post will not save you money but it my save a lot of your time, so I guess if you believe time is money then your in for a saving!
A lot of big Internet companies (Play and Amazon to name a couple) offer very low prices and free delivery making them a lot more appealing than buying on the highstreet. Internet shopping is a great way to save a few pounds and I swear by it but there is something you should take in to consideration before buying.
Most companies will have a few different payment options available for each product that vary in price and delivery timescale. The more you pay the better service you will recieve and thats a given but make sure you find out who will be delivering under the ‘free’ option. In most cases the company will be using the lowest and most cost effective delivery service (which just so happens to be the worst!) the Home Delivery Network.
My personal experiences with this company have been regrettable to say the least. Here are the flaws they make in just attempting to deliver two products.
1. Give my post to a random neighbour (I don’t even know them!)
2. Leave expensive parcel on my unsecured doorstep for anyone to take during the day.
3. Package mysteriously goes missing (presumably stolen by HDNL or off my doorstep!)
4. Package left on the doorstep is of course is broken!
5. Waited in all weekend for delivery attempts that never happened and they claimed a note was left.
Just don’t bother with the hassle and pay the extra couple of pounds and save yourself the huge headache of phoning up companies. HDNL surprisingly enough will just keep leading you on saying it is coming and have no complaint department! The retailer will sort out the missing or broken product but even then it has to be redelivered by the same incompetent people.
You don’t have to take my word for it, a simple Google search will get you 1 star ratings and stories about post left in bins, parcels given to strangers and so on. So I urge you to just avoid this comapany like the plague as the couple of quid saved will only end up being spent on Polyfilla for the damage you made to your walls in sheer frustration.
It is good for the online retailers to give us these low prices and free delivery but we as consumers deserve a certain level of professionalism and customer service that we are simply not getting here.
